We have a 100% satisfaction guarantee, if you are not completely happy with your order we contact us within 14 days of receiving your order and we will issue a full no-quibble refund.
MycoPunks Agar Quality Guarantee
Please inspect the plates in the package before opening for cracks or any issues which might have happened in transit. We will replace any plates which are still sealed which don't leave you completely satisfied.
This includes all agar / gellan gum products, including slants.
If you find any issues please email us clear photos to firstname.lastname@example.org