Contact Us

Where is my heckin order?

Some of our products (agar, sterile products etc) are made to order, this means they take a few days to be ready to ship. We have a lead times page which can give a more solid idea of when you can expect your order to arrive.

I've got a problem with my order!

  • Lost, damaged in transit orders.
  • Defective or contaminated items.
  • Order should have arrived by now according to our lead times page.
  • I need to cancel or change an order.

You should use the new support centre.

Please don't contact us on other channels as you are likely to get missed and I don't wanna let you down x