The following FAQs are some common questions we get around delivery. If your question isn't answered you can still contact us.
We generally send out orders the same day providing they are made before 1pm. Typically next working day arrival with DPD (not guaranteed). When you order items with a turnaround, e.g. agar products they will be sent out when all items are ready.
Yes, we ship using DPD. They will email you a tracking code.
Yes! DPD will send you an email which allows you to choose a time slot to suit you!
You have the option for weekend delivery, however it is more expensive.
DPD will send you a tracking link which allows you to leave your delivery in a safe place, they will also attempt redelivery if you aren't around and haven't specified a safe place.
We try our best to use packaging which is made of recyclable and compostable material. We use kraft paper tape and recycled eco boxes.

If you receive plastic packing or bubble wrap in your package it's going to be reused from a parcel we've received ourselves. We encourage you to reuse the packaging again!
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