MycoPunks Replacement Policy
We really want you to be really happy with our products. To that end we have a pretty fair replacement policy. Within 30 days of delivery we will replace for free (subject to conditions below) any product which arrives damaged, defective, contaminated or fails to grow.
Conditions for replacement
When requesting a replacement please ensure your request :
- Your order number.
- Include photos or videos clearly showing the issue.
- Item does not fall within exclusions below.
- Replacement request is made within 30 days of delivery date.
- Your request is within 30 days of delivery.
Exclusions for replacement
Sadly we cannot guarantee* free replacement of items which apply to the following:
- We cannot replace products where you have mentioned misuse of the product (E.g. cultivation of those species) you will be issued a refund providing no other exclusions apply.
- Items which have been misused, improperly stored or damaged whilst in your care.
- Items which have been disposed of without photographic evidence of issues.
- Changing mind on colour, flavour etc or things not pertaining to quality, integrity or performance.
- Your request is outside the 30 day delivery period.
- Abuse of our goodwill.
We may still replace, refund or offer store credit for excluded items at our discretion or offer a discounted replacement, please contact us via support to see if this is possible.
Electrical items from MycoPunks carry a 12 month warranty as standard.