Where is my heckin order?

Some of our products (agar, sterile products etc) are made to order, this means they take a few days to be ready to ship. We have a lead times page which can give a more solid idea of when you can expect your order to arrive.

I've got a problem with my order!

• Lost, damaged in transit orders.
• Defective or contaminated items.
• Order should have arrived by now according to our lead times page.
• I need to cancel or change an order.

You should use the new support centre.